Last updated: February 7, 2026 — 9493-0971 Quebec Inc. (Ticket911.ca)
1. Information We Collect
When you use our services, we may collect the following personal information:
- Full name, email address, phone number(s), and mailing address
- Driver's license number and class
- Traffic ticket information (photos, violation details, court dates)
- Payment information (processed securely through our payment providers)
- Communications between you and our team
- Device information, IP address, and browsing data when using our website
2. How We Use Your Information
Your personal information is used to:
- Provide legal services related to your traffic ticket
- Process AI analysis of your ticket for defense preparation
- Process payments and generate invoices
- Communicate with you about your case (SMS, email, phone)
- Improve our services and AI technology
- Comply with legal obligations
3. AI Data Processing
🔒 AI Zero-Retention Policy
Our AI analysis engine operates under a strict zero-retention policy. Your ticket data is processed in real-time and is not stored, retained, or used to train AI models. The AI provider (Anthropic/Claude) does not retain any of your data after processing.
4. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for all data at rest
- TLS 1.3 encryption for all data in transit
- Dedicated servers in Canada — your data never leaves Canadian soil
- Two-factor authentication for all staff access
- Daily encrypted backups with 90-day retention
- 24/7 intrusion detection and monitoring
- PCI-DSS compliant payment processing
5. Solicitor-Client Privilege
All information you provide to Ticket911.ca in the context of legal representation is protected by solicitor-client privilege. This means your information cannot be disclosed without your consent, except as required by law.
6. Compliance
We comply with all applicable privacy legislation across our jurisdictions:
- Quebec: Loi 25 (Act respecting the protection of personal information in the private sector) + LPRPDE
- Canada: PIPEDA (Personal Information Protection and Electronic Documents Act)
- New York: NY SHIELD Act (Stop Hacks and Improve Electronic Data Security)
7. Third-Party Services
We use the following third-party services that may process your data:
- Stripe — Payment processing (PCI-DSS Level 1 certified)
- Twilio — SMS notifications
- Google Analytics — Website analytics (anonymized)
- Anthropic (Claude AI) — AI analysis (zero-retention policy)
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for communications
- File a complaint with the Commission d'accès à l'information du Québec
9. Contact Us
For any privacy-related questions or requests:
Privacy Officer
Ticket911.ca — 9493-0971 Quebec Inc.
5450 Chemin de la Cote-de-Liesse, Suite 200
Mont-Royal, QC H4P 1A5
Email: info@ticket911.ca
Phone: 1 (844) 440-9111